client rights & confidentiality

client rights
At Optima, we believe that individual’s have some basic rights when seeking psychotherapy. We believe that psychotherapy is a working relationship. Every effort is made to ensure that these rights are upheld in our work with individuals and families. When working with someone at Optima you have the right to:

  • Be treated with dignity and respect.
  • Fair treatment; regardless of race, sexual orientation, gender identity, religion, ethnicity, age, disability or source of payment.
  • Ask questions at any point about your treatment or providers experience and qualifications.
  • Be an active participant in your therapy, including forming goals for treatment.
  • Choose to end treatment at any time.
  • Additional referrals will be made available to you upon request.

All information about you is kept confidential to protect your privacy. This information includes the fact that you have or have not received services. Written authorization from you is needed before any release of information takes place, except in the following situations dictated by State Laws and professional codes of ethics:

  • If you are at imminent risk of harming yourself or others we are ethically bound to do whatever is necessary to protect human life, including temporarily breaking confidentiality and warning a party of danger.
  • We are mandated by Vermont Law to report actual or suspected physical or sexual abuse involving children, the disabled and the elderly.
  • While in most situations the law protects confidentiality, we may be required to comply with a court-ordered subpoena or provide records.
  • Your managed care/insurance company may require either written or telephone treatment reviews by their clinical personnel to authorize benefits or services.
  • We participate in regular supervision meetings with each other in the practice to help ensure quality and skilled work on our behalf.
  • The supervision sessions are confidential and use of a client’s name and identifying information is avoided, unless where permitted.